Customer Churn Analytics Dashboard
Telco Customer Retention Intelligence — Tharun Kumar Srinivasan
Showing all 7,043 customers  |  Dataset: Telco Customer Churn (Kaggle)
Filters active — customers in view
Churn Rate
26.5%
1,869 of 7,043 churned
High Risk
Revenue at Risk
$139,131
Monthly from churned customers
Per Month
Avg Charge — Churned
$74.44
vs $61.27 for retained
+$13.17 higher
Retained Customers
5,174
73.5% retention rate
Stable
Churn by Customer Segment
Churn Rate by Contract Type
Month-to-month customers churn at 3x the rate of annual plan customers. Incentivising upgrades is the highest-impact retention lever.
Churn Rate by Tenure Group
Nearly 1 in 2 customers leaves within the first 12 months. Structured onboarding is the most critical intervention point.
Churn by Service and Payment
Churn Rate by Payment Method
Electronic check users churn at 3x the rate of auto-pay customers. A small discount to switch could significantly cut churn.
Churn Rate: Internet Service + Tech Support
Tech Support reduces Fiber Optic churn by more than half. Proactive upsell to fiber customers is a high-ROI retention action.
Revenue Analysis
Monthly Revenue Split
Monthly Charges Distribution — Churned vs Retained
High-Risk Segment Analysis
Churn Rate by Number of Services
Customers with more services churn significantly less. Cross-selling during onboarding boosts long-term retention.
Retention Priority List
Highest-risk segments — these should be prioritised in retention campaigns.
ContractPaymentCustomersChurn Rate